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Terms and conditions

Version valid from August 20, 2025.

I. General Provisions

1.These Terms & Conditions set out the general terms, the manner of providing Services by electronic means, and the rules of sales conducted via the Online Store www.akmel.mielec.pl. The Store is operated by:

Justyna Żak, conducting business under the name AKMEL Justyna Żak, entered in the Central Register and Information on Economic Activity, address: Wola Mielecka 369c, 39-300 Wola Mielecka, NIP 8172008753, REGON 180266149, BDO 000608798,
Andrzej Kiciński, conducting business under the name Firma Produkcyjno‑Handlowa “AKMEL” Kiciński Andrzej, entered in the Central Register and Information on Economic Activity, address: Wola Mielecka 369c, 39-300 Wola Mielecka, NIP 8171227016, REGON 831310390, BDO 000345267,
AKMEL AGREGATY PRĄDOTWÓRCZE spółka z ograniczoną odpowiedzialnością (limited liability company) with its registered office in Wola Mielecka, address: Wola Mielecka 369C, 39-300 Wola Mielecka, entered in the Register of Entrepreneurs by the District Court in Rzeszów, 12th Commercial Division of the National Court Register, KRS 0000367508, NIP 8172150273, REGON 180623394, BDO 000605380, share capital: PLN 880,000.00,

hereinafter jointly referred to as the “Seller”.

Contact with the Seller is made via:
1. e-mail: [email protected]
2. phone: +48 570 400 088
3. contact form available on the pages of the Online Store
These Terms & Conditions are continuously available on the website www.akmel.mielec.pl in a manner enabling them to be obtained, reproduced and recorded by printing or saving to a data carrier at any time.
The Seller informs that the use of Services provided by electronic means may involve risks for every Internet user, consisting in the possibility of introducing malicious software into the Client’s ICT system and obtaining and modifying their data by unauthorized persons. To avoid such risks, the Client should use appropriate technical measures minimizing their occurrence, in particular anti‑virus programs and a firewall.
The Seller has designated a single point of contact for communication with Clients, authorities of EU Member States, the European Commission, and the Digital Services Board referred to in the DSA Regulation. Communication takes place at the e‑mail address indicated in point 2 above, in Polish and English.

II. Definitions

The terms used in the Terms & Conditions mean:

Business Days – Monday to Friday, excluding public holidays;
Client – a natural person with full legal capacity, a sole trader, a legal person or an organizational unit without legal personality to which separate regulations grant legal capacity, who places an Order within the Online Store or uses other Services available in the Online Store;
Civil Code – the Act of 23 April 1964;
Account – the part of the Online Store assigned to a given Client through which the Client may perform certain actions within the Store;
Consumer – a Client who is a consumer within the meaning of Article 22[1] of the Civil Code;
Entrepreneur – a Client who is an entrepreneur within the meaning of Article 43[1] of the Civil Code;
Terms & Conditions – this document;
DSA Regulation – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act);
Goods – a product presented in the Online Store; the description is available on the product page;
Sales Agreement – a sales agreement for Goods within the meaning of the Civil Code, concluded between the Seller and the Client;
Services – services provided by the Seller to Clients by electronic means within the meaning of the Act of 18 July 2002 on the Provision of Services by Electronic Means;
Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights;
Act on the Provision of Services by Electronic Means – the Act of 18 July 2002;
Order – a Client’s declaration of intent aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of the Goods.

III. Rules for Using the Online Store

Using the Online Store is possible provided that the Client’s ICT system meets the following minimum technical requirements:
1. a computer or mobile device with Internet access,
2. access to e‑mail,
3. a web browser: Microsoft Edge 42.x or newer, Firefox 48.0 or newer, Chrome 50 or newer, Opera 50 or newer, Safari 10.x or newer,
4. Cookies and JavaScript enabled in the browser.
Using the Online Store means any Client action that leads to becoming acquainted with the content placed in the Store.
The Client undertakes in particular to:
1. not provide or transmit content prohibited by law (e.g., content promoting violence, defamatory content or content violating personal rights and other rights of third parties);
2. use the Online Store in a way that does not disrupt its functioning, in particular by refraining from using specific software or devices;
3. not take actions such as distributing or placing unsolicited commercial information (spam) within the Online Store;
4. se the Store in a manner not burdensome for other Clients and the Seller;
5. use all content posted within the Store only within the scope of personal use;
6. se the Store in accordance with the laws in force in the Republic of Poland, the provisions of these Terms & Conditions and the general rules for using the Internet.

IV. Services

Through the Online Store, the Seller provides free Services 24 hours a day, 7 days a week.
The Account maintenance Service is available after registration. Registration is carried out by completing and accepting the registration form available on one of the Store pages. The agreement for the Account maintenance Service is concluded for an indefinite period and is terminated when the Client sends a request to delete the Account or uses the “Delete Account” button.
The Client may receive commercial information from the Seller to the Client’s e‑mail address (the “Newsletter” Service). To do so, the Client should provide a correct e‑mail address or activate the relevant field in the registration form or the Order form.
The Client may withdraw consent to receive commercial information at any time. The agreement for the Newsletter Service is concluded for an indefinite period and is terminated upon the Client’s request to remove their e‑mail address from the subscription or by using the unsubscribe link in the message.
The Client may send messages to the Seller via the contact form. The agreement for providing the interactive contact form is concluded for a definite period and terminates upon sending the message by the Client.
The Client may add Goods to a comparison list. The agreement for the comparison Service is concluded for a definite period and terminates upon the end of the Client’s browser session.
The Client may send an inquiry via the “Ask about a product” form on the product page. The agreement for providing the interactive “Ask about a product” form is concluded for a definite period and terminates upon sending the message by the Client.
The Seller may run occasional contests and promotions; the terms will be provided each time on the Store’s pages. Promotions in the Online Store are not combined unless the rules of a given promotion state otherwise.
In the event of a breach by the Client of these Terms & Conditions, the Seller, after an ineffective request to cease or remove the breach within a set period, may terminate the agreement for the provision of Services, observing a 14‑day notice period.

V. Procedure for Concluding a Sales Agreement

Information about Goods on the Store website (descriptions, technical and operating parameters, prices) constitutes an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.
All Goods available in the Online Store have been lawfully placed on the Polish market and conform to the Agreement, except for used Goods whose specific feature deviates from the requirements of conformity. In the description of such Goods, the Seller informs the Client about the deviation and provides technical means for the Client’s separate and explicit acceptance of such features.
If the Seller applies mechanisms of individual price adjustment based on automated decision‑making, the Seller shall inform the Consumer of this each time during the placement of the Order, taking into account the requirements of data protection regulations.
A condition for placing an Order is having an active e‑mail account.
When placing an Order via the Order form available on the Online Store website, the Order is submitted to the Seller by the Client in electronic form and constitutes an offer to conclude a Sales Agreement for the Goods covered by the Order. The offer submitted electronically is binding on the Client if the Seller sends to the e‑mail address provided by the Client a confirmation of acceptance of the Order for execution; upon receipt of the confirmation by the Client, the Sales Agreement is concluded.
Placing an Order via telephone, e‑mail or the contact form is carried out on Business Days and during the hours indicated on the Store website. For this purpose the Client should:
1. provide during the phone call, in the e‑mail or in the message sent via the contact form the name of the Goods listed on the Store website and their quantity,
2. indicate the method of delivery and the form of payment from those listed on the Store website,
3. provide the data necessary to fulfill the Order (first and last name, place of residence, e‑mail address).
Information on the total value of the Order as referred to above is provided by the Seller each time orally after compiling the Order or by e‑mail together with information that conclusion of the Sales Agreement entails an obligation to pay for the ordered Goods—upon which the Agreement is deemed concluded.
For a Client who is a Consumer, after placing an Order via telephone/e‑mail/contact form the Seller sends confirmation of the terms of the Order.
The Agreement is concluded when the Consumer, in response to the confirmation, sends to the Seller’s e‑mail address a message in which the Consumer: accepts the content of the Order and agrees to its execution, accepts the Terms & Conditions and confirms having read the instruction on the right of withdrawal.
After concluding the Sales Agreement, the Seller confirms its terms by sending them to the Client’s e‑mail address or by post to the address provided by the Client.
The Sales Agreement is concluded in Polish, English or Ukrainian, with content consistent with these Terms & Conditions.

VI. Delivery

Delivery of Goods is limited to the territory of the European Union and is made to the address indicated by the Client when placing the Order.
The Client may choose the following delivery methods:
1. courier service;
2. the Seller’s own transport;
3. personal collection at the Seller’s collection point.
On the Store website, in the description of the Goods, the Seller informs the Client of the number of Business Days needed to fulfill the Order and deliver it, as well as of the delivery charges.
The delivery time and Order fulfillment time are counted in Business Days in accordance with Section VII, point 2.
The Seller provides the Client with proof of purchase.
If different fulfillment times are provided for Goods covered by one Order, the longest time applies to the entire Order.

VII. Prices and Methods of Payment

Prices of Goods are given in Polish zloty and include all components, in particular VAT, customs duties and other charges.
Available methods of payment:
1. bank transfer to the Seller’s bank account (in this case, fulfillment begins after the Seller sends the Client confirmation of acceptance of the Order, and dispatch is made promptly after funds are credited to the Seller’s account and the Order is compiled);
2. cash on delivery, payable to the carrier upon delivery (in this case, fulfillment and dispatch begin after the Seller sends the Client confirmation of acceptance of the Order and the Order is compiled);
3. electronic payment (in this case, fulfillment begins after the Seller sends the Client confirmation of acceptance of the Order and after the Seller receives information from the settlement agent that payment has been made; dispatch is made promptly after compilation of the Order);
4. installment payment (in this case, fulfillment begins after the Seller sends the Client confirmation of acceptance of the Order, compiles it, and after the Seller receives payment for the ordered Goods).
The Seller informs on the website of the time within which the Client is obliged to make payment. In case of delay, after an ineffective request for payment with an additional deadline, the Seller may withdraw from the Agreement pursuant to Article 491 of the Civil Code.

VIII. Right of Withdrawal

A Client who is a Consumer may withdraw from the Agreement without giving any reason by submitting an appropriate statement within 14 days. To meet this deadline, it is sufficient to send the statement before it expires.
The Client may prepare the statement independently or use the template made available by the Seller on the Store website.
The 14‑day period is counted from the day on which delivery of the Goods took place, and for a Services Agreement—from the day it was concluded.
Upon receipt of a Consumer’s statement of withdrawal from the Agreement, the Seller will send to the Consumer’s e‑mail address a confirmation of receipt of the statement of withdrawal.
The right of withdrawal by the Consumer is excluded in particular for:
1. Services Agreement for which the Consumer is obliged to pay a price, where the Seller has fully performed the service with the Consumer’s prior express consent, after having informed the Consumer that after performance the Consumer will lose the right of withdrawal, and the Consumer acknowledged this;
2. an Agreement in which the price or remuneration depends on fluctuations in the financial market beyond the Seller’s control, which may occur before the expiry of the withdrawal period;
3. an Agreement whose subject is non‑prefabricated Goods, manufactured according to the Consumer’s specifications or serving to meet the Consumer’s individualized needs;
4. an Agreement whose subject is Goods liable to deteriorate or having a short shelf life;
5. an Agreement whose subject is Goods delivered in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery;
6. an Agreement whose subject is products which, after delivery, by their nature, are inseparably combined with other items;
7. an Agreement whose subject is alcoholic beverages, the price of which was agreed at the conclusion of the Sales Agreement, delivery of which may take place only after 30 days, and whose value depends on market fluctuations beyond the Seller’s control;
8. an Agreement in which the Consumer expressly requested that the Seller come to the Consumer to carry out urgent repair or maintenance; as regards additional services or Goods— the right of withdrawal remains applicable;
9. an Agreement whose subject is audio or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;
10. an Agreement for the supply of newspapers, periodicals or magazines, except for a subscription agreement;
11. an Agreement concluded by public auction;
12. a Services Agreement for which the Consumer is obliged to pay a price where the Consumer expressly requested the Seller to come to perform a repair, and the service has already been fully performed with the Consumer’s prior and express consent.
13. a Services Agreement for accommodation (other than for residential purposes), transport of goods, car rental, catering, leisure services, entertainment, sporting or cultural events, if the Agreement specifies a day or period of service provision;
14. an Agreement for the supply of Digital Content not supplied on a tangible medium, for which the Consumer is obliged to pay a price, if the Seller commenced performance with the Consumer’s prior express consent, after having informed the Consumer that after performance the Consumer will lose the right of withdrawal, and the Consumer acknowledged this, and the Seller provided the confirmation referred to in Article 15(1) and (2) or Article 21(1) of the Consumer Rights Act.
Other exceptions to the right of withdrawal are indicated in Article 38(2) of the Consumer Rights Act.
In the event of withdrawal from a distance Agreement, the Agreement is deemed not concluded. What the parties have provided shall be returned in an unaltered state unless a change was necessary to ascertain the nature, characteristics and functioning of the Goods. The return shall be made without undue delay, no later than within 14 days. The purchased Goods shall be returned to the Seller’s address.
The Seller shall immediately, but no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal, refund all payments made by the Consumer, including the costs of delivering the Goods. The Seller shall make the refund using the same means of payment as used by the Consumer, unless the Consumer agrees to a different method that does not entail any costs for the Consumer. The Seller may withhold the refund of payments received from the Client until receipt of the Goods back or until the Client provides proof of their dispatch, whichever occurs first, unless the Seller offered to collect the Goods from the Client.
If the Consumer chose a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the additional costs incurred by the Consumer.
The Client bears only the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.

IX. Complaints Regarding Goods

The Seller undertakes to deliver Goods that conform to the Agreement, except for used Goods whose specific feature deviates from the requirements of conformity. The Seller shall inform the Client about any lack of a specific feature deviating from the requirements of conformity.
The Seller is liable for the non‑conformity of Goods with the Agreement under the principles set out in the Consumer Rights Act with respect to a Client who is a Consumer, as well as with respect to a natural person entering into an Agreement directly related to their business activity, when it follows from the content of the Agreement that it does not have a professional nature for that person (in particular in light of the scope of activity disclosed in the CEIDG register).
Complaints (resulting from violation of the Client’s rights guaranteed by law or by these Terms & Conditions) should be directed to the Seller of the Good indicated on the product page in the Store:
1. AKMEL Agregaty Prądotwórcze sp. z o.o., Wola Mielecka 369c, 39-300 Mielec, e‑mail: [email protected], phone +48 669 955 155.
2. Justyna Żak, Wola Mielecka 369c, 39-300 Wola Mielecka, e‑mail: [email protected], phone +48 669 955 155.
3. Andrzej Kiciński, Wola Mielecka 369c, 39-300 Wola Mielecka, e‑mail: [email protected], phone +48 669 955 155
The Client shall make the complained Goods available to the Seller. The Seller collects the Goods from the Client at the Seller’s expense.
The Seller undertakes to consider every complaint within 14 days from the date of its receipt.
In the event of deficiencies in a complaint, the Seller will promptly— but no later than within 7 days from receiving the request— call upon the Client to supplement it to the necessary extent.

X. Complaints Concerning the Provision of Electronic Services

The Client may submit complaints to the Seller related to the functioning of the Store and the use of Services. Complaints may be submitted in writing to: AKMEL Agregaty Prądotwórcze sp. z o.o., Justyna Żak, Andrzej Kiciński, Wola Mielecka 369c, 39-300 Mielec, e‑mail: [email protected], phone +48 669 955 155.
A complaint should include the Client’s first and last name, correspondence address, and the type and description of the problem.
The Seller undertakes to consider each complaint within 14 days from its receipt. In the event of deficiencies in a complaint, the Seller will call upon the Client to supplement it to the necessary extent within 7 days from the date of receipt of the request by the Client.

XI. Guarantees

Goods may be covered by a manufacturer’s or Seller’s guarantee.
Information on the existence/content of a guarantee and its duration is provided each time in the description of the Good on the Store website.

XII. Out‑of‑Court Complaint and Redress Mechanisms

A Client who is a Consumer has, among others, the following options to use out‑of‑court means of handling complaints and pursuing claims:
1. the right to apply to a permanent consumer arbitration court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded Sales Agreement;
2. the right to apply to the voivodeship inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable settlement of the dispute between the Client and the Seller;
3. free assistance of the district (municipal) consumer ombudsman or social organizations whose statutory tasks include consumer protection (in particular the Consumer Federation, the Association of Polish Consumers). Advice is provided by the Consumer Federation via the free consumer helpline 800 007 707 and by the Association of Polish Consumers at [email protected].

XIII. Personal Data Protection

Personal data provided by Clients are collected and processed by the Seller in accordance with applicable law and the Privacy Policy available on the Store’s website.

XIV. Final Provisions

All rights to the Online Store— including economic copyrights, intellectual property rights to its name, Internet domain, the Store website, as well as to forms and logos— belong to the Seller; they may be used only in the manner specified and compliant with these Terms & Conditions.
Provisions hereof concerning the Consumer regarding withdrawal and complaints also apply to a natural person entering into an agreement directly related to their business activity, when it follows from the agreement that it does not have a professional nature for that person (in particular given the scope of activity disclosed in CEIDG). Provisions on out‑of‑court methods of handling complaints and pursuing claims do not apply to such persons.
Any disputes arising between the Seller and a Client who is a Consumer shall be submitted to the courts having jurisdiction in accordance with the provisions of the Code of Civil Procedure. Disputes with a Client who is an Entrepreneur shall be submitted to the court having jurisdiction over the Seller’s registered office.
In matters not regulated herein, the provisions of the Civil Code, the Act on the Provision of Services by Electronic Means, the Consumer Rights Act and other relevant provisions of Polish law shall apply.
Each Client shall be informed of any changes to these Terms & Conditions via a notice on the Store’s home page containing a list of changes and the date on which they take effect. Clients holding an Account shall additionally receive information about the changes together with their list to the e‑mail address indicated by them. The effective date of the changes shall be at least 14 days from the date of their announcement. If a Client holding an Account does not accept the new wording of the Terms & Conditions, the Client is obliged to notify the Seller within 14 days from the date of being informed. Notice of non‑acceptance results in termination of the Agreement.